SLA Alerts for Jira Service desk shows alerts to Service Desk users when a the SLA timer on an issue has been breached or is about to be breached. Set the SLA timers that users need to be alerted for and configure when alerts should start appearing and who needs to receive them.
Learn how to set up SLA Alerts for Jira Service Desk or read how to get started.
Features:
- Breached SLA alerts: Get notified about issues with SLA timers that are breached or are about to be breached.
- Set alert times: Configure the SLA timers that users should be notified about and determine when they should start receiving alerts.
Highlights
| Get alerts for issues with SLA's that are about to be or have been breached |
 | Configure which SLA's should throw alerts when they should start |
| Collapsable banner notifications show multiple SLA alerts without filling up your entire screen |
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