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Issue reminders are a notification in the Jira header that will show you the amount of open and unassigned issues in servicedesk service desk projects.

You can hover over the header notification to open a dropdown that will show you the exact amount of issue for each servicedesk service desk projects. Note: If a project has no open/unassigned issues it will not Only project with one or more unresolved issues and without an assignee will be listed.

You can click on the individual reminders in this dropdown to get redirect to a list of the represented issues. Note: Redirection page can be changed by the administrator.


Only issues  that are unresolved (no resolutiondate resolution date has been set) and which have no assignee are used to create issue reminders.

The query used by Service Desk Issue Reminders to find these issues is the following: