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Q: Why can't I select a specific issue type when creating a new issue?

A: If you can't select a specific issue type that you can select in your Jira server, it means that we don't support a (custom) field that is required to create the issue. Please contact us and we will try to add support for the required (custom) field.


Q: Why is the form missing a specific field when creating a new issue?

A: If the form is missing a specific field, it means that we don't support that specific (custom) field yet. Please contact us and we will try to add support for the (custom) field.


Q: Why can't my screenshot be attached to the issue?

A: To attach a screenshot, you need to have permission to add attachments in the selected project. If you can't add an attachment, please contact your Jira administrator to check if you have this permission or to request this permission to be granted.


Q: I am connected to my Jira server, but nothing happens when trying to create a new issue or adding a comment. What should I do?

A: Please make sure that the protocol of your URL matches the protocol of your Jira server. If your Jira server URL starts with http:// you must enter the URL with this prefix. If your Jira server URL starts with https:// you must enter the URL with this prefix.


Q: I can't find the Screenshots for Jira button in my browser toolbar. Where did it go?

A: You might have too many browser extensions installed to show the buttons for all your extensions. You can find the Screenshots for Jira button in the dropdown menu of your browser toolbar. If you want to display the button in the toolbar again, you can simply drag it from the dropdown menu to the toolbar.


Q: My question is not in this list. Where can I request support?

A: You can contact us by email (support@yiraphic.com), by phone (+31 20 21 81 008) or through our portal.


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