Install Service Desk Issue Reminders for Jira
- Go to the "apps section" of your Jira instance.
- Find "Service Desk Issue Reminders", click "Buy now" to install the app. You can get a trial license by clicking on "Free trial".
- Go to "Manage apps" and check if the app is installed correctly.
Configure Service Desk Issue Reminders for Jira
Note that these settings can be overwritten on project level configuration. Once they are overwritten on project level the global settings will be ignored for that project.
- Navigate to "Configure" under "Service Desk Reminders".