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Administrators have two options for issue reminder redirects. These options are an issue list or project queues. By default, the issue list will be the chosen redirection page but this can be changed in the configuration page.

Redirection Options

Issue List

The default redirection will be a list of the unresolved and unassigned issues of the project represented by the reminder you clicked on.

Example:

You open the issue reminders dropdown and see a few reminders for different project. You click on the "Internal IT" project represented by the koala in the image below.



After clicking the koala you'll be redirected to the search results page containing the query used to create the issue reminder. The search results page will contain the list of (in this case) 9 issues that the "Internal IT" project was showing a reminder for.

Project Queue

This is the optional setting, when project queue redirect is enabled you'll be sent to the queues of a project represented by an issue reminder.

Example:

You open the issue reminders dropdown and see a few reminders for different project. You click on the "Internal IT" project represented by the koala in the image below.



When you've clicked on the koala you'll be redirected to the Queues page where you'll be shown the first queue in the list. In this case the queue contains the same JQL query that is used by Service Desk Issue Reminders.

Configuring Reminder Redirect

  1. Go to the "apps section" of your Jira instance.

  2. Navigate to "Configure" under "Service Desk Reminders".



  3. Set the "Issue Reminders redirect to project queues" field if you want the reminders to redirect you to the project queue page instead of a list of issues.

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